Acceptable Use Policy

Transveo is designed for legitimate freight forwarding, logistics, and customs clearance operations. Permitted uses include:

• Managing freight jobs, shipment documentation, and associated financial records for lawful commercial shipments.
• Coordinating import and export operations in compliance with applicable customs, trade, and transport regulations.
• Generating and storing documents required for customs clearance, client invoicing, and internal approval workflows.
• Communicating job status and documentation to authorised clients via the client portal.
• Generating management reports, financial analytics, and operational dashboards for internal business use.
• Administrative management of your Tenant account, users, branches, and settings.

You must not use the Platform to facilitate, conceal, or document any activity that is illegal under Ghanaian law, international law, or applicable law in any other jurisdiction. This includes:

• Sanctions violations: Processing shipments involving individuals, entities, or countries subject to trade sanctions imposed by the United Nations, African Union, ECOWAS, Ghana, or the United States.
• Customs fraud: Submitting false, misleading, or incomplete customs declarations, under- or over-valuing goods, or misdescribing shipment contents.
• Money laundering: Using the Platform to process transactions that represent the proceeds of crime, or to structure financial records to conceal the source of funds.
• Smuggling: Using the Platform in connection with the unauthorised import or export of controlled goods, narcotics, weapons, wildlife, or cultural property.
• Fraud: Using the Platform to generate fraudulent invoices, documents, or delivery confirmations for the purpose of deceiving clients, insurers, banks, or authorities.
• Bribery and corruption: Recording, facilitating, or concealing payments intended as bribes to customs officials, port authorities, or any government or private sector personnel.

You must not:

• Attempt to gain unauthorised access to another Tenant's account, data, or resources.
• Circumvent, disable, or tamper with any authentication, access control, or security feature of the Platform.
• Upload, transmit, or store malware, ransomware, viruses, worms, spyware, or any other malicious code.
• Conduct penetration testing, security scanning, or vulnerability research on the Platform without prior written authorisation from SAI Technology.
• Attempt to extract, scrape, or harvest data from the Platform using automated tools, bots, or scripts not authorised by our API documentation.
• Introduce data into the Platform that contains personal data of individuals without a lawful basis for processing it (e.g., unrelated customer lists not connected to a freight job).
• Share your credentials with unauthorised individuals or allow others to use your personal user account.
• Alter, falsify, or delete audit log entries, approval records, or financial event records. The Platform maintains immutable logs — any attempt to circumvent this is a serious violation.

You must not:

• Use the Platform in a way that degrades performance or availability for other Tenants (e.g., generating unreasonable API request volumes or running runaway bulk exports that consume excessive resources).
• Reverse-engineer, decompile, or attempt to extract the source code of the Platform.
• Use the Platform to develop a competing product or to benchmark against competitors without our written consent.
• Resell, sublicense, or provide access to the Platform to third parties outside your Tenant organisation without a separate reseller agreement.
• Remove, obscure, or modify any copyright, trademark, or proprietary notices within the Platform.

Because Transveo is used as a system of record for customs and financial compliance, the following data integrity standards are mandatory:

• Accuracy: All shipment details, client information, financial amounts, and customs data entered must be accurate and complete to the best of your knowledge.
• Document authenticity: Documents uploaded to the Platform (invoices, permits, bills of lading, declarations) must be genuine. Uploading altered, fabricated, or forged documents is a serious violation and may constitute a criminal offence under Ghanaian law.
• Approval integrity: The approval workflow must reflect genuine authorisation. Bypassing approvals, obtaining approvals under false pretences, or approving your own requests outside your authority level is prohibited.
• e-POD authenticity: Electronic proof-of-delivery signatures and photos submitted via the Platform must reflect actual delivery events. Fabricating or backdating e-POD submissions is prohibited.

Tenant administrators are responsible for:

• Ensuring all users within their organisation are aware of and comply with this AUP.
• Promptly revoking access for users who leave the organisation or change roles.
• Reporting any known or suspected AUP violations by their users to SAI Technology at security@transveo.co.
• Maintaining strong passwords and enabling two-factor authentication where available.

Individual users are personally responsible for their own actions on the Platform. Violations by individual users may result in that user's account being suspended in addition to any action taken at the Tenant level.

If you become aware of a potential violation of this AUP — whether by your own users or by any other party — please report it to us:

• Security incidents or suspected breaches: security@transveo.co
• Legal or compliance concerns: legal@transveo.co

We treat all reports in good faith and will not retaliate against anyone who reports a genuine concern.

Depending on the severity of the violation, SAI Technology may:

• Issue a written warning.
• Temporarily suspend the affected user account(s).
• Suspend the entire Tenant account pending investigation, without refund of prepaid fees.
• Permanently terminate the Tenant account and all associated subscriptions.
• Preserve and disclose data to law enforcement or regulatory authorities as required by law.
• Seek injunctive relief, damages, or other legal remedies.

We will generally attempt to notify the Tenant administrator before taking action, except where we reasonably believe that doing so would increase harm, is legally prohibited, or where the violation is severe (e.g., active malware, ongoing sanctions violation, or imminent risk to other Tenants).

We may update this AUP as the Platform evolves or in response to new legal or regulatory requirements. Material changes will be communicated to Tenant administrators in advance. This policy is reviewed at minimum annually.

Questions about this policy should be directed to legal@transveo.co.