Terms of Service

1.1 What we provide

Transveo is a cloud-based, multi-tenant SaaS platform for freight forwarders. It provides job lifecycle management (intake to delivery), customs documentation, voucher and approval workflows, invoicing, dispatch management, client portal access, and reporting. The Platform is provided via subscription on an as-a-service basis.

1.2 Pilot and preview features

Certain features may be made available as “beta”, “preview”, or “early access” features. These are provided without warranty and may be changed or discontinued at any time. Pilot clients receive early access to the full Platform in exchange for feedback; pilot terms are agreed separately in writing.

1.3 Modifications to the Platform

We may update, improve, or modify the Platform at any time, including adding or removing features, without liability to you. We will communicate material changes that affect existing workflows with reasonable advance notice.

2.1 Tenant accounts

Each subscribing organisation is a “Tenant” with a dedicated, isolated workspace. You are responsible for ensuring all users within your Tenant comply with these Terms and your internal policies.

2.2 User accounts

Tenant administrators may create user accounts for employees and authorised contractors. Each account must correspond to a real individual; shared or generic accounts are not permitted. You are responsible for keeping credentials secure and must notify us immediately at security@transveo.co if you suspect unauthorised access.

2.3 Role-based access

The Platform enforces role-based access control. You are responsible for assigning appropriate roles to your users and for revoking access when a user leaves your organisation or changes responsibilities.

2.4 Client portal accounts

You may invite clients (shippers, consignees) to view job data via the Transveo client portal. You are responsible for ensuring that client portal invitations are sent only to authorised recipients and that clients comply with these Terms where applicable.

You agree to use the Platform only for lawful business purposes and in accordance with our Acceptable Use Policy. You must not:

• Use the Platform to process shipments or transactions that violate applicable trade, sanctions, or customs law.
• Attempt to gain unauthorised access to another Tenant's data or to our infrastructure.
• Reverse-engineer, decompile, disassemble, or attempt to derive the source code of the Platform.
• Resell, sublicense, or transfer your subscription without our prior written consent.
• Upload malware, malicious code, or content that violates any law or third-party right.
• Use the Platform in any way that could impair, overburden, or damage our infrastructure or other Tenants' access.
• Scrape or extract data from the Platform using automated means without our written authorisation.

4.1 Ownership

You own all data you input into the Platform, including shipment records, client data, financial records, and documents (“Tenant Data”). We do not claim any ownership over Tenant Data.

4.2 Licence to us

You grant SAI Technology a limited, non-exclusive licence to host, store, process, and display Tenant Data solely for the purpose of providing and improving the Platform. We will not use your Tenant Data for any purpose outside the scope of providing the service to you.

4.3 Data accuracy

You are responsible for the accuracy, completeness, and legality of all data you submit to the Platform. We are not responsible for errors or inaccuracies introduced by you or your users.

4.4 Data portability and export

You may export your Tenant Data at any time via the Platform's reporting and export features. Upon account termination, we will retain your data for 90 days during which you may request an export, after which data will be deleted subject to applicable legal retention obligations.

4.5 Processing on your behalf

To the extent that Tenant Data includes personal data of third parties (e.g., employee records, client contacts, driver information), you are the data controller and we are the data processor. Our data processing practices are described in our Privacy Policy and, where a formal Data Processing Agreement is required, it is incorporated by reference into these Terms.

5.1 Subscription fees

Access to the Platform is subject to subscription fees as agreed in your order form or subscription agreement. Fees are quoted in the applicable currency (GHS or USD as agreed) and are exclusive of applicable taxes.

5.2 Payment terms

Unless otherwise agreed in writing, fees are billed in advance on a monthly or annual basis and are due within 14 days of invoice date. Late payment may result in suspension of access after 7 days' written notice.

5.3 Price changes

We may change subscription fees with 60 days' written notice. Price changes take effect at the next renewal period. Continued use after the effective date constitutes acceptance of the new pricing.

5.4 Refunds

Fees paid for completed billing periods are non-refundable except where required by applicable law or where we have materially failed to provide the Platform. No refunds are issued for unused portions of a billing period.

5.5 Taxes

You are responsible for all applicable taxes, levies, or duties imposed by Ghanaian or other applicable tax authorities on your use of the Platform. Where required by law, we will add VAT or similar taxes to our invoices.

6.1 Platform IP

The Platform, including its software, design, trademarks, logos, and documentation, is the exclusive intellectual property of SAI Technology. Nothing in these Terms grants you any rights in the Platform IP beyond the limited licence to use the Platform during your subscription.

6.2 Feedback

If you submit suggestions, feedback, or feature requests, you grant us a perpetual, royalty-free, irrevocable licence to use and incorporate that feedback into the Platform without any obligation to you.

6.3 Transveo name and brand

You may not use the Transveo name, logo, or branding in any marketing material, press release, or public statement without our prior written consent.

Each party agrees to keep confidential all non-public information disclosed by the other party that is designated as confidential or that reasonably should be understood to be confidential (“Confidential Information”). Confidential Information includes, but is not limited to: Tenant Data, pricing, Platform technical architecture, and business strategies.

Confidential Information does not include information that: (a) is or becomes publicly known through no breach of these Terms; (b) was already known to the receiving party; (c) is received from a third party without restriction; or (d) is independently developed without reference to the disclosing party's Confidential Information.

Confidentiality obligations survive termination of these Terms for a period of 3 years.

8.1 Uptime target

We target 99.5% monthly uptime for the Platform, excluding scheduled maintenance windows. Scheduled maintenance will be communicated with at least 24 hours' notice where practicable.

8.2 No guarantee of uninterrupted service

The Platform is provided on an “as is” and “as available” basis. We do not guarantee that the Platform will be error-free, uninterrupted, or meet any specific performance standard beyond those explicitly agreed in writing.

8.3 Force majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including internet outages, third-party infrastructure failures, natural disasters, acts of government, or civil unrest.

9.1 Limitation of liability

To the maximum extent permitted by applicable law, SAI Technology's total cumulative liability to you arising out of or related to these Terms — whether in contract, tort (including negligence), or otherwise — shall not exceed the fees paid by you in the 12 months preceding the claim.

9.2 Exclusion of consequential damages

In no event will SAI Technology be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, business opportunities, or goodwill, even if advised of the possibility of such damages.

9.3 Your indemnification

You agree to indemnify and hold harmless SAI Technology, its officers, directors, employees, and agents from any claim, damages, or expenses (including reasonable legal fees) arising from: (a) your use of the Platform in violation of these Terms; (b) your Tenant Data; (c) your violation of applicable law; or (d) any dispute between you and a third party.

10.1 Termination by you

You may terminate your subscription at any time by giving 30 days' written notice. Termination takes effect at the end of the current billing period; prepaid fees for the period are non-refundable.

10.2 Termination by us

We may suspend or terminate your access immediately, without refund, if: (a) you materially breach these Terms and fail to remedy the breach within 14 days of notice; (b) you fail to pay undisputed fees after the grace period; (c) we reasonably believe continued access poses a security or legal risk; or (d) we are required to do so by law.

10.3 Effect of termination

On termination, your licence to use the Platform ceases immediately. Sections 4 (Your Data), 6 (Intellectual Property), 7 (Confidentiality), 9 (Liability), and 12 (General) survive termination.

These Terms are governed by the laws of the Republic of Ghana. Any dispute that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the courts of Ghana.

Before initiating formal proceedings, both parties agree to attempt to resolve any dispute through good-faith negotiation for a period of 30 days from written notice of the dispute.

12.1 Entire agreement

These Terms, together with any signed order form, subscription agreement, or data processing addendum, constitute the entire agreement between the parties and supersede all prior discussions, representations, or agreements.

12.2 Amendments

We may update these Terms at any time. Material changes will be communicated to Tenant administrators via email at least 14 days before taking effect. Continued use after the effective date constitutes acceptance.

12.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

12.4 Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in the future.

12.5 Assignment

You may not assign or transfer these Terms or your subscription without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all of our assets, with notice to you.

12.6 Notices

Notices to us should be sent to legal@transveo.co. Notices to you will be sent to the email address associated with your Tenant administrator account.